Last Updated: January 1, 2025
Hopeful Charity Foundation Trust ("HCFT", "we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or interact with our services.
1. Information We Collect
Personal Information
We may collect the following personal information when you voluntarily provide it:
- Full name, email address, phone number, and postal address
- PAN number (for 80G tax exemption certificates)
- Payment information (processed securely through third-party gateways)
- Volunteer registration details (age, gender, skills, occupation)
- Messages and communications sent through our contact forms
Automatically Collected Information
- IP address, browser type, operating system
- Pages visited, time spent, referral source
- Device information and screen resolution
- Cookies and similar tracking technologies
2. How We Use Your Information
- Processing donations and issuing tax receipts (80G certificates)
- Communicating about our programs, events, and impact reports
- Processing volunteer registrations and coordination
- Responding to inquiries and providing support
- Sending newsletters (with your explicit consent)
- Improving our website and services
- Complying with legal and regulatory obligations
- Preventing fraud and ensuring security
3. Legal Basis for Processing
We process your personal data based on: (a) your consent, (b) contractual necessity (donation processing), (c) legitimate interests (improving services), and (d) legal compliance (tax regulations, FCRA requirements).
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share data with:
- Payment Processors: Razorpay, Cashfree, PayU for secure transaction processing
- Government Authorities: As required by Indian tax laws, FCRA, and other regulations
- Service Providers: Email services, hosting providers (under strict confidentiality)
- Auditors: Statutory auditors for compliance purposes
5. Data Security
We implement industry-standard security measures including SSL encryption, secure servers, access controls, regular security audits, and compliance with PCI-DSS standards for payment data. However, no method of internet transmission is 100% secure.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described, comply with legal obligations (donation records: 8 years as per tax laws), resolve disputes, and enforce agreements.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications
- Unsubscribe from newsletters at any time
- Lodge a complaint with relevant data protection authorities
8. Cookies
We use essential cookies for site functionality and analytics cookies to understand visitor behavior. See our Cookie Policy for details.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
10. Children's Privacy
We do not knowingly collect personal information from children under 18 without parental consent. If you believe a child has provided us data, please contact us.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website constitutes acceptance of the revised policy.
12. Contact Us
For privacy-related queries, requests, or complaints:
Data Protection Officer
Hopeful Charity Foundation Trust
C/o Chandan Kumar, Kabutarkhofi, Jirwabari, Sahibganj - 816109, Jharkhand, India
Email: privacy@hopefulcharityfoundation.org
Phone: +91-6006236905